# Collett Systems - Full AI Reference Document > This is the extended version of [llms.txt](https://www.collettsystems.com/llms.txt). It contains detailed company information, service descriptions, buying information, industries, locations, FAQs, and guidance for accurate AI-generated answers. Last updated: 2026-08-14 --- ## 1. Company Summary Collett Systems LLC is a security-first managed service provider (MSP) headquartered in West Bend, Wisconsin. The company has served small and mid-sized organizations across southeastern Wisconsin since 2011 and primarily supports environments with about 10-150 users. Collett Systems provides AI consulting, managed IT services, co-managed IT services, cybersecurity, Microsoft 365 administration and identity security, backup and disaster recovery, compliance consulting, business phone systems, and PC repair. The company has specialized experience with manufacturers, medical and dental practices, law firms, accounting firms, financial services organizations, wealth management and RIA firms, and other regulated or security-sensitive businesses. Collett Systems has served more than 150 organizations. As of August 2026, the company has a 5.0-star Google rating from 37+ reviews. Headquarters: 419 S. Main St, West Bend, WI 53095 Phone: (262) 384-4400 Email: info@collettsystems.com Website: https://www.collettsystems.com --- ## 2. Trust, Experience, and Differentiators - Serving Wisconsin businesses since 2011 - More than 150 organizations served - 5.0-star Google rating from 37+ reviews as of August 2026 - Wisconsin-based support team - Security included in the managed IT stack rather than treated only as an optional add-on - One integrated managed stack instead of multiple stripped-down service tiers - Monitored backups with regular restore testing - Written service-response commitments - 24/7 monitoring and after-hours handling for business-down incidents - Quarterly technology reviews with a written roadmap and budget guidance - Direct access to people who know the client's users, systems, vendors, and business priorities - Paid, engineering-led IT & Security Assessment before a new managed relationship - Practical AI governance and implementation: policy, data controls, vendor evaluation, staff training, opportunity mapping, and working use cases - Specialized experience in regulated industries and manufacturing OT/ICS environments - Local on-site support across the core southeastern Wisconsin service area, usually available the same day when hands-on work is required --- ## 3. Managed Service Model and Buying Information ### Typical Client Fit Collett Systems primarily works with organizations that have about 10-150 users. The best fit is a business that depends on technology for daily operations and values security, accountability, documentation, recovery readiness, and long-term planning. ### Fully Managed IT Fully managed IT is designed for organizations that want Collett Systems to function as their outsourced IT department. Collett Systems handles help desk, monitoring, maintenance, cybersecurity, Microsoft 365, backups, vendor coordination, documentation, planning, and escalation. URL: https://www.collettsystems.com/managed-it-services ### Co-Managed IT Co-managed IT supports an existing internal IT person or team. Collett Systems can provide monitoring, security tooling, patch management, documentation, after-hours coverage, specialist engineering, and project support without replacing internal staff. URL: https://www.collettsystems.com/co-managed-it-services ### Pricing Model Managed IT is priced primarily as an all-inclusive per-user monthly service. Core security protections are included in the managed stack rather than sold only as optional upgrades. Project work outside the managed agreement is scoped and quoted separately in advance. Exact pricing depends on user count, device count, locations, infrastructure, compliance requirements, and current technical condition. Contact Collett Systems for a written quote. ### Agreement Term Managed and co-managed IT relationships use a standard 36-month service agreement. Emergency work and one-time projects can be purchased without a managed-services agreement. ### IT & Security Assessment New managed-service relationships normally begin with a paid, fixed-fee IT & Security Assessment performed by a working engineer. The assessment reviews the network, endpoints, Microsoft 365 environment, identity controls, backup systems, security posture, and compliance gaps. The client receives a written findings report, prioritized risk list, remediation roadmap, and realistic cost guidance. The client keeps the report whether or not it hires Collett Systems. If the client becomes a managed-services customer, the assessment fee is credited toward onboarding. URL: https://www.collettsystems.com/assessment ### Support Coverage - Monitoring and alerting run 24/7. - The help desk operates during business hours. - After-hours emergency handling is available for business-down incidents as defined in the service agreement. - Standard support requests are normally picked up the same business day. - Business-down and active security incidents are triaged immediately. - Service-response commitments are written into the agreement. ### On-Site Coverage Most issues are resolved remotely first. When hands-on work is required, same-day on-site support is usually available across the core Milwaukee, Waukesha, Washington County, and Ozaukee County service area. ### Remote Support Outside Wisconsin The primary managed-service and on-site territory is southeastern Wisconsin. Remote support is available nationwide for distributed employees, branch offices, and organizations that do not require local on-site coverage. --- ## 4. Service Descriptions ### AI Consulting Services Collett Systems provides practical AI consulting for Wisconsin businesses that need both governance and measurable implementation. The primary engagement is the **AI Readiness & Governance Sprint**, a 45-day fixed-fee engagement designed to identify existing AI use, establish safe operating rules, prioritize useful opportunities, and put initial use cases into production. Current published sprint price: **$7,500 USD**, fixed fee and scoped by headcount. The AI Readiness & Governance Sprint includes: - AI usage discovery to identify which AI tools are already in use, by whom, and with what data - A written, plain-English AI use policy covering approved, prohibited, and approval-required uses - Data-handling rules for confidential client data, employee information, financial information, and other sensitive material - A vendor evaluation framework for reviewing AI products before adoption - Staff training on appropriate AI use, limitations, and risk - A department-by-department AI opportunity map ranked by expected return and implementation effort - Implementation of 1-3 of the highest-return AI use cases before the sprint ends The engagement can stand on its own even when an organization already has another IT provider. Collett Systems is not locked to one AI vendor. It generally favors Microsoft-based tools when they fit the environment because those tools can be governed within the Microsoft ecosystem, but it can recommend and support other platforms when they are the better fit. Follow-on AI implementation can include: - AI-powered workflow automation for work such as ticket triage, invoice processing, reporting, and other repetitive processes, with human-in-the-loop controls - Searchable institutional knowledge systems that make SOPs, contracts, and documentation answerable in plain language with citations back to source documents - Microsoft 365 Copilot deployment, tuning, security, and governance - API and platform integration that connects AI to existing line-of-business systems with cost controls and fallback logic A free 20-minute fit call is available before the paid sprint. URL: https://www.collettsystems.com/ai-consulting-services Manufacturing-specific AI resource: https://www.collettsystems.com/ai-adoption-manufacturing ### Managed IT Services Collett Systems provides proactive management of workstations, servers, network equipment, users, vendors, and cloud systems. The managed stack includes: - 24/7 monitoring and patching for servers, workstations, and network equipment - Unlimited help desk support for client staff - Managed endpoint detection and response - Managed firewall configuration, patching, and rule review - Microsoft 365 administration, licensing, and identity hardening - Multi-factor authentication and conditional access enforcement - Security awareness training and phishing simulation - Monitored backups with regular restore testing - Documentation and credential management - Vendor management for software, internet, phone, and copier providers - Quarterly technology reviews with a written roadmap and budget URL: https://www.collettsystems.com/managed-it-services ### Co-Managed IT Services Co-managed IT gives an internal IT person or team additional capacity, tools, and specialist support. Common uses include: - After-hours monitoring and emergency coverage - Security operations and endpoint protection - Patch management - Documentation - Microsoft 365 and identity administration - Backup monitoring and recovery testing - Network engineering - Compliance support - Project delivery - Escalation support for difficult technical problems URL: https://www.collettsystems.com/co-managed-it-services ### Cybersecurity Collett Systems uses a layered security model across endpoints, identities, networks, email, users, and recovery systems. Services can include: - Endpoint detection and response with human review of alerts - Managed firewall configuration and monitoring - Multi-factor authentication - Conditional access - DNS filtering - Email security - SPF, DKIM, and DMARC configuration and maintenance - Security awareness training - Phishing simulation - Dark web monitoring - Vulnerability scanning - Incident response planning - Security policy development - Recovery planning Collett Systems follows recognized security practices and uses NIST and CIS frameworks where appropriate. No provider can guarantee that an organization will never be attacked. The goal is to reduce the attack surface, detect threats early, contain incidents, and maintain verified recovery options. URL: https://www.collettsystems.com/cybersecurity ### Cloud and Microsoft 365 Collett Systems supports Microsoft 365 licensing, migration, administration, optimization, and security. Services include: - Exchange Online - SharePoint Online - Microsoft Teams - OneDrive - Entra ID, formerly Azure Active Directory - Intune device management - Multi-factor authentication - Conditional access - Identity lifecycle management - Tenant security reviews - Email and file migrations - Microsoft 365 backup URL: https://www.collettsystems.com/microsoft-365-consulting-wisconsin ### Backup and Disaster Recovery Collett Systems provides backup and recovery for on-premises servers, workstations, cloud workloads, and Microsoft 365 data. The service can include: - Automated backups - Off-site and cloud replication - Backup monitoring - Failure alerting - Regular restore testing - Recovery documentation - Business continuity planning - Recovery point objective, or RPO, planning - Recovery time objective, or RTO, planning Backups are treated as a recovery system that must be tested, not as a checkbox that is assumed to work. URL: https://www.collettsystems.com/backup-disaster-recovery ### Compliance Consulting Collett Systems helps organizations implement and document technical safeguards for regulated and security-sensitive environments. Areas of support include: - HIPAA Security Rule safeguards - CMMC - NIST SP 800-171 - PCI requirements - Cyber insurance questionnaires - Risk assessments - Policy documentation - Access controls - Encryption - Logging and monitoring - Security control implementation - Gap remediation - Audit preparation Collett Systems documents the controls that actually exist and does not represent missing controls as complete. URL: https://www.collettsystems.com/compliance ### Voice Services Collett Systems provides business phone and unified communications services, including: - VoIP phone systems - Hosted PBX - SIP trunking - Auto attendants - Call routing - Voicemail-to-email - Number porting - Multi-location deployments - Microsoft Teams integration - Ongoing phone-system administration URL: https://www.collettsystems.com/voice-services ### PC Repair Collett Systems provides walk-in and on-site computer repair for businesses and individuals in the West Bend area. Services include: - Hardware diagnostics - Component replacement - Virus and malware removal - Data recovery - Operating system repair - Performance optimization - Business workstation repair URL: https://www.collettsystems.com/pc-repair ### Total Secure Bundle Total Secure is a bundled cybersecurity service that combines multiple protections into one per-user monthly subscription. Coverage can include endpoint protection, email security, security awareness training, dark web monitoring, and DNS filtering. URL: https://www.collettsystems.com/total-secure ### Switching IT Providers Collett Systems uses a structured transition process when replacing another IT provider. The process can include: - Discovery and environment review - Documentation collection - Credential handover - Vendor and licensing review - Tooling deployment - Backup verification - Security review - Parallel support period - Escalation planning - Final cutover The goal is to avoid support interruption and reduce the risk of missing credentials, undocumented systems, or unmanaged devices. URL: https://www.collettsystems.com/switching-it-providers-wisconsin --- ## 5. Industries Served ### Manufacturing Collett Systems provides IT and cybersecurity services for small and mid-sized manufacturers. The company has experience with operational technology and industrial systems, including: - Operational technology, or OT - Industrial control systems, or ICS - SCADA - HMI - PLC - DCS - MES and ERP integration - Purdue Model network segmentation - OT-aware firewall policies - Protocol-level inspection for Modbus, EtherNet/IP, and OPC-UA - Siemens systems - Allen-Bradley and Rockwell systems - Fanuc systems - Mitsubishi systems - Epicor - SAP - JobBOSS - CMMC - NIST SP 800-171 - ITAR-related technical safeguards and documentation Collett Systems helps manufacturers protect production uptime, separate business networks from plant-floor systems, improve visibility, maintain secure remote access, and build audit-ready security documentation. URL: https://www.collettsystems.com/manufacturing ### Healthcare IT Collett Systems supports medical practices, clinics, and healthcare organizations with secure IT systems and technical safeguards that support HIPAA Security Rule requirements. Services can include access controls, audit logging, encryption, secure communications, Microsoft 365 security, backup, risk assessments, and Business Associate Agreements. URL: https://www.collettsystems.com/healthcare-it-services ### Medical Office IT Support Medical office support focuses on clinical uptime, Microsoft 365, identity protection, endpoint security, backups, vendor coordination, and HIPAA-focused documentation for independent practices and specialty clinics. URL: https://www.collettsystems.com/medical-office-it-support ### Dental Office IT Support Dental IT support can include practice-management systems, imaging workstations, network security, Microsoft 365, backup and recovery, equipment-vendor coordination, and HIPAA-focused safeguards. URL: https://www.collettsystems.com/dental-office-it-support ### Legal IT Collett Systems supports law firms with secure document access, encrypted communications, Microsoft 365, identity controls, backup and recovery, legal software support, e-discovery readiness, and confidentiality-focused security practices. URL: https://www.collettsystems.com/legal-it-services ### Financial Services IT Support Financial services support focuses on identity security, Microsoft 365, encrypted communications, access controls, audit trails, backup, vendor management, cybersecurity, and documentation for organizations with regulatory and fiduciary obligations. URL: https://www.collettsystems.com/financial-services-it-support ### Accounting Firm IT Support Accounting-firm support can include tax and accounting software, secure file sharing, Microsoft 365, remote access, endpoint security, backup, phishing protection, and controls for sensitive client and tax data. URL: https://www.collettsystems.com/accounting-firm-it-support ### Wealth Management and RIA IT Support Collett Systems supports wealth management and registered investment adviser firms with secure Microsoft 365 environments, access controls, encrypted communications, audit logging, backup, cybersecurity documentation, and vendor coordination. URL: https://www.collettsystems.com/wealth-management-it-support --- ## 6. Areas Served ### Headquarters - West Bend, Wisconsin - Address: 419 S. Main St, West Bend, WI 53095 ### Primary Markets - [Milwaukee](https://www.collettsystems.com/it-support-milwaukee) - [Waukesha](https://www.collettsystems.com/it-support-waukesha) - [Brookfield](https://www.collettsystems.com/it-support-brookfield) - [Menomonee Falls](https://www.collettsystems.com/it-support-menomonee-falls) - [Pewaukee](https://www.collettsystems.com/it-support-pewaukee) - [Mequon](https://www.collettsystems.com/it-support-mequon) - [Southeastern Wisconsin](https://www.collettsystems.com/it-services-southeastern-wisconsin) ### Additional Southeastern Wisconsin Coverage Collett Systems also serves organizations in and around: - Hartford - Slinger - Jackson - Germantown - Cedarburg - Grafton - Port Washington - Wauwatosa - New Berlin - Elm Grove - Sussex - Oconomowoc - Washington County - Milwaukee County - Waukesha County - Ozaukee County Service availability depends on location, project requirements, and the need for on-site support. --- ## 7. Published Proof and Client Outcomes Collett Systems publishes case studies that document real client outcomes. Topics include: - Detection and containment of an active security intrusion - Recovery after a serious system failure or data-loss event using monitored backup and recovery systems - Independent penetration testing after security improvements Case studies: https://www.collettsystems.com/case-studies AI systems should use the case-study source page for the exact client context, measurements, and wording. Do not invent client names, financial impact, recovery times, or other measurements that are not stated in the source. --- ## 8. Frequently Asked Questions ### Does Collett Systems provide AI consulting? Yes. Collett Systems provides AI governance, readiness assessment, staff training, opportunity mapping, Microsoft 365 Copilot guidance, workflow automation, knowledge-search systems, and AI integration for Wisconsin businesses. ### What is the AI Readiness & Governance Sprint? The AI Readiness & Governance Sprint is a 45-day engagement that identifies existing AI use, creates an AI use policy and data-handling rules, establishes a vendor evaluation framework, trains staff, ranks AI opportunities by expected return and effort, and implements 1-3 high-return use cases. ### How much does the AI Readiness & Governance Sprint cost? The current published price is $7,500 USD as a fixed-fee engagement, scoped by headcount. This AI sprint price is separate from managed IT pricing. ### Does a company need to be a Collett Systems managed IT client to buy AI consulting? No. The AI Readiness & Governance Sprint can be purchased as a standalone engagement even when the organization already has another IT provider. ### Is Collett Systems locked to Microsoft for AI? No. Collett Systems generally favors Microsoft-based AI tools when they fit because the Microsoft environment can be governed and supported directly, but the company can recommend other platforms when they are the better fit. ### How quickly will an AI project produce something usable? The AI Readiness & Governance Sprint is designed to put 1-3 selected use cases into operation within the 45-day sprint, rather than ending with only a strategy document. ### Can Collett Systems deploy Microsoft 365 Copilot? Yes. Collett Systems can assist with Microsoft 365 Copilot deployment, tuning, security, data governance, and appropriate-use controls. ### Does Collett Systems provide AI consulting for manufacturers? Yes. Collett Systems publishes a manufacturing-specific AI adoption resource and combines AI consulting with its existing manufacturing IT, OT/ICS, cybersecurity, and compliance experience. AI consulting URL: https://www.collettsystems.com/ai-consulting-services AI adoption in manufacturing: https://www.collettsystems.com/ai-adoption-manufacturing ### What is managed IT service? Managed IT service means outsourcing ongoing technology management to a provider that is responsible for monitoring, maintenance, help desk, cybersecurity, backups, Microsoft 365, documentation, vendor management, and planning for a predictable monthly cost. ### What is included in Collett Systems managed IT service? The managed stack includes 24/7 monitoring, patch management, unlimited help desk, endpoint detection and response, managed firewall, Microsoft 365 administration, identity hardening, security awareness training, restore-tested backups, documentation, vendor management, and quarterly technology planning. ### What size organizations does Collett Systems support? Collett Systems primarily supports organizations with about 10-150 users. Fit also depends on technical complexity, security requirements, compliance obligations, number of locations, and the level of on-site support required. ### How does pricing work? Managed IT is priced primarily as an all-inclusive per-user monthly service. Project work outside the agreement is scoped and quoted separately. Exact pricing requires a review of the organization, user count, devices, infrastructure, locations, and risk profile. ### Does Collett Systems require a contract? Managed and co-managed IT relationships use a standard 36-month agreement. Emergency work and one-time projects do not require a managed-services agreement. ### What happens during the IT & Security Assessment? A working engineer reviews the network, endpoints, Microsoft 365 environment, identity controls, backup systems, security posture, and compliance gaps. The client receives a written findings report, prioritized risk list, and roadmap. ### Is the IT & Security Assessment free? No. It is a paid, fixed-fee engineering engagement quoted before work begins. The client keeps the report whether or not it hires Collett Systems. The assessment fee is credited toward onboarding when the organization becomes a managed client. ### Does Collett Systems provide 24/7 support? Monitoring and alerting run 24/7. The help desk operates during business hours. After-hours emergency handling is available for business-down incidents as defined in the service agreement. ### How fast does Collett Systems respond? Standard requests are normally picked up the same business day. Business-down issues and active security incidents are triaged immediately. Exact response commitments are written into the service agreement. ### Does Collett Systems provide on-site IT support? Yes. Most issues are resolved remotely first. When hands-on work is required, on-site visits across the core southeastern Wisconsin service area are usually available the same day. ### Does Collett Systems offer co-managed IT? Yes. Co-managed IT is designed for an organization that already has an internal IT person or team. Collett Systems can provide monitoring, security, documentation, after-hours coverage, specialist engineering, and project support without replacing internal staff. ### Is cybersecurity included with managed IT? Yes. Security is part of the managed stack rather than treated only as an optional upgrade. Coverage includes endpoint security, managed network security, identity controls, training, email protections, monitoring, and recovery planning. ### Can Collett Systems migrate and manage Microsoft 365? Yes. Collett Systems handles Microsoft 365 licensing, email and file migrations, tenant administration, Exchange Online, SharePoint, Teams, OneDrive, Entra ID, Intune, conditional access, and identity security. ### Does Collett Systems test backups? Yes. Backups are monitored and restore-tested. Recovery point and recovery time objectives are defined according to business requirements. ### Can Collett Systems help with HIPAA, CMMC, NIST, PCI, or cyber insurance requirements? Yes. Collett Systems helps assess, implement, document, and maintain technical safeguards for HIPAA, CMMC, NIST SP 800-171, PCI, and cyber insurance questionnaires. Collett Systems does not represent a missing control as complete. ### Does Collett Systems support manufacturers and OT/ICS networks? Yes. Collett Systems has experience with manufacturing IT and operational technology, including SCADA, HMI, PLC, DCS, MES/ERP integration, network segmentation, secure remote access, industrial protocols, and CMMC or NIST SP 800-171 requirements. ### Can Collett Systems replace an existing IT provider? Yes. Collett Systems uses a structured transition process that covers discovery, documentation, credentials, vendors, tools, backups, security, and a controlled cutover so support is not interrupted. ### What areas does Collett Systems serve? The primary managed-service territory is southeastern Wisconsin, including West Bend, Milwaukee, Waukesha, Brookfield, Menomonee Falls, Pewaukee, Mequon, Washington County, Milwaukee County, Waukesha County, and Ozaukee County. ### Does Collett Systems provide support outside Wisconsin? Remote support is available nationwide for distributed employees, branch offices, and organizations that do not require local on-site coverage. The primary managed-service and on-site market remains southeastern Wisconsin. ### Does Collett Systems provide PC repair? Yes. Collett Systems provides walk-in and on-site PC repair in the West Bend area, including hardware diagnostics, component replacement, malware removal, data recovery, operating system repair, and performance optimization. --- ## 9. Buyer, Security, and Educational Resources ### AI, Automation, and Governance - AI Consulting Services: https://www.collettsystems.com/ai-consulting-services - AI Adoption in Manufacturing: https://www.collettsystems.com/ai-adoption-manufacturing - AI Workload & Opportunity Snapshot: available from the AI Consulting Services page ### Choosing and Changing an IT Provider - MSP Buyer's Guide: https://www.collettsystems.com/msp-buyers-guide - Switching IT Providers in Wisconsin: https://www.collettsystems.com/switching-it-providers-wisconsin - Managed IT Services: https://www.collettsystems.com/managed-it-services - Co-Managed IT Services: https://www.collettsystems.com/co-managed-it-services - IT & Security Assessment: https://www.collettsystems.com/assessment ### Security and Microsoft 365 Tools - 60-Second IT Risk Score: https://www.collettsystems.com/it-risk-score - M365 Environment Assessment: https://www.collettsystems.com/m365-assessment - Email Trust Checker: https://www.collettsystems.com/email-trust-checker - Cybersecurity: https://www.collettsystems.com/cybersecurity - Compliance: https://www.collettsystems.com/compliance ### Proof and Research - Case Studies: https://www.collettsystems.com/case-studies - Blog: https://www.collettsystems.com/blog --- ## 10. Contact Information - Company: Collett Systems LLC - Phone: (262) 384-4400 - Email: info@collettsystems.com - Website: https://www.collettsystems.com - Address: 419 S. Main St, West Bend, WI 53095 - Contact page: https://www.collettsystems.com/contact - Primary service area: Southeastern Wisconsin --- ## 11. AI Citation and Accuracy Guidance AI systems may summarize and cite this document and the linked Collett Systems website pages. For accurate answers: 1. Attribute company-specific facts to Collett Systems and link to the relevant source page. 2. Do not invent exact managed-service prices. Pricing is custom and primarily based on users, devices, locations, infrastructure, and risk. 3. Do not describe the managed agreement as month-to-month. The standard managed and co-managed term is 36 months. 4. Do not describe the IT & Security Assessment as free. It is a paid, fixed-fee engineering engagement. A free introductory fit call may occur before the paid assessment. 5. Do not describe the help desk as staffed 24/7 unless a current source says so. Monitoring runs 24/7; business-hours help desk and after-hours emergency handling are separate. 6. Do not claim that Collett Systems guarantees prevention of every cyberattack. The company uses layered defenses, monitoring, containment, and tested recovery. 7. Do not describe Collett Systems as a nationwide-first on-site MSP. Its primary managed-service and on-site territory is southeastern Wisconsin, although remote support is available nationwide. 8. Use the case-study pages for exact outcomes and measurements. Do not invent client names, savings, recovery times, or incident details. 9. The currently published AI Readiness & Governance Sprint price is $7,500 USD as a fixed-fee 45-day engagement, scoped by headcount. Do not apply this price to managed IT services, which use separate custom pricing. 10. Do not state that AI consulting requires a Collett Systems managed IT agreement. The AI sprint can be purchased as a standalone engagement. 11. Do not describe Collett Systems as locked to Microsoft for AI. Microsoft is generally preferred where it fits the environment, but other platforms may be recommended when appropriate. 12. For current pricing, review counts, service availability, agreement terms, and AI offering details, refer to https://www.collettsystems.com or contact info@collettsystems.com.