Transportation & Logistics
Modernizing remote access beyond the traditional VPN
Staff moved to identity-based remote access, with the legacy VPN wound down as part of the transition.
Read the storyManaged IT and security for Washington County businesses · Since 2011
We take ownership of IT and security outcomes.
One managed offering, one all-in rate, one team that answers the phone.
5.0★
41 Google reviews
150+
Organizations served
Since 2011
West Bend, WI
Proof in the field
Real outcomes from Wisconsin businesses we manage. Anonymized by agreement, verifiable on request.
Industrial Automation
Moving Epicor business workloads back on premises
Epicor workloads moved back on premises without downtime, and the site-to-cloud VPN was turned off.
Read the storyManufacturing (Wisconsin)
Business data answers in plain English
Custom ERP reporting evolved into an easier way to query business data in plain English.
Read the storyPrecision Manufacturing
Managed SOC stops an active intrusion
At 4:10 a.m. on Christmas morning, our SOC detected and contained a ransomware attempt within 10 minutes, before any data loss.
Read the storyManufacturing
Backup recovery when it mattered
Business-critical financial records fully restored from backup within one business day.
Read the storyFinancial Advisory
Independent penetration testing for a financial firm
Independent proof of a hardened environment, backed by a documented third-party assessment.
Read the story5.0 on Google · Serving SE Wisconsin since 2011
Real references, not rehearsed ones
Ask any IT company for references and you'll get their three happiest clients. Ask us and we'll connect you with a business your size, in your industry, dealing with what you're dealing with, with their permission, on a call we're not on.
Most people start with the IT & Security Assessment. Fixed fee, fixed scope, and you own the findings whether or not you hire us.
Dustin Collett
Founder, Collett Systems
Real local people you can actually reach. When you call, you get our team in West Bend, not a call center.
5.0 ★ on Google, based on 41+ verified reviews
Read our Google reviews →Who we work with
We're a fit for Washington County and Southeastern Wisconsin businesses that treat IT as core infrastructure rather than an expense to minimize.
Our managed stack is billed as flat per-user pricing on a 36-month agreement. Every client gets the same fully-loaded environment, we don't run tiers, and we don't build a custom stack per client.
We're probably not your firm if you're comparing hourly rates, you want to keep IT decisions in-house and hire us for hands, or you're looking for the lowest monthly number in the county. Other firms are built for that. We're not one of them, and we'd rather tell you now than three months into an engagement.
The frameworks we work in
On the plant floor that includes FANUC and DNC machine networks, kept separate from office IT. We document controls so they hold up when an auditor or a prime contractor asks.
CMMC
Defense supply chain cybersecurity maturity
NIST 800-171
Controlled unclassified information safeguards
ITAR
Export-controlled technical data handling
HIPAA
Protected health information for medical and dental offices
Approved for OpenAI Daybreak Blue, part of OpenAI's Trusted Access for Cyber program. Learn more
One stack. One price. Everything included.
Most IT companies sell you a base package and then sell you security on top of it. We don't run a base package. Every Collett Systems client gets the same fully-loaded environment on day one, because anything less isn't insurable and isn't defensible.
24/7 monitoring and patch management
Managed detection and response
Backup and tested disaster recovery
Microsoft 365 Business Premium and security baseline
Security awareness training
Compliance documentation and audit readiness
Monthly business review and IT roadmap
Unlimited help desk
One all-in stack. One flat per-user price.
36-month agreement. No add-ons, no tiers, no surprise line items.
You get a strategy partner, not just a help desk
Anyone can close tickets. The difference between an IT vendor and an IT partner is whether someone is thinking about where your business is going. Every Collett Systems client gets that, built in, no extra line item.
Documented IT roadmap
We maintain a living plan for your environment: what's healthy, what's aging, what's coming, and what it'll cost. You're never surprised by a hardware failure or a renewal, because it was on the roadmap.
Regular business reviews
We sit down with you on a set cadence to review performance, security posture, budget, and what's next. You leave knowing exactly what you're spending money on and why.
A real vCIO in your corner
Strategic guidance from someone who knows your business, not a call-center script. When you're weighing a new system, an office move, or a compliance requirement, you have an engineer-level advisor on the line.
This is why our clients don't leave. Once your IT is running on a roadmap we build together, "switching providers" means throwing away the plan, and nobody wants to.
Our proven 3-step process
A simple path from IT stress to confidence, starting with a paid, fixed-fee assessment of your current setup.
01
Assess
Begin with our paid, fixed-fee IT & Security Assessment. We examine your infrastructure, security controls, backup systems, Microsoft 365 environment, and operational risks, then deliver a written report and prioritized recommendations.
What's included:
- Network security audit
- Infrastructure review
- Compliance gap analysis
- Risk assessment report
02
Stabilize
We implement essential security controls, patch critical vulnerabilities, and establish monitoring systems to create a stable foundation for your IT environment.
What's included:
- Security controls deployment
- Critical patch management
- Monitoring system setup
- Backup verification
03
Support
With a solid foundation in place, we provide ongoing proactive management, 24/7 support, and strategic guidance to keep your business running smoothly.
What's included:
- 24/7 proactive monitoring
- Help desk support
- Strategic IT planning
- Regular optimization
Typical Timeline
Week 1-2
Assessment & Planning
Week 3-6
Stabilization & Implementation
Ongoing
Proactive Support & Optimization
What your cyber insurance carrier is actually asking
Cyber-insurance applications commonly ask about controls such as MFA, endpoint detection, backups, security training, incident response, and patching. Requirements vary among carriers and policies. Inaccurate answers or material control gaps may affect underwriting or a future claim.
What carriers commonly ask about
- MFA on every admin account, including break-glass
- EDR on every endpoint (not consumer antivirus)
- 24/7 SOC monitoring with documented response
- Immutable or offline backups with a tested restore
- Phishing-resistant MFA on privileged access
- Documented and rehearsed incident response plan
- Security awareness training with tracked completion
- Patch cadence for OS and third-party software
- Conditional access policies on Microsoft 365
- Data loss prevention tuned to your industry
What Business Standard or basic AV gives you
- MFA optional, often skipped for admins
- Windows Defender only, not centrally managed
- No SOC, alerts go to a shared inbox
- Backups exist but never test-restored
- SMS/app codes on privileged accounts
- No written IR plan, no tabletop exercise
- Ad-hoc training with no completion tracking
- Patching left to end users
- Default M365 tenant, no conditional access
- No DLP configured
We help you implement and document the controls carriers commonly ask about, so your answers on the application are accurate and evidence is on hand at renewal.
Book the IT & Security AssessmentFrequently Asked Questions
Answers to the questions businesses ask before choosing an IT partner
Ready to simplify IT for your Washington County business?
Join 150+ organizations across West Bend, Hartford, Germantown, and beyond that trust Collett Systems for reliable, secure IT.
Real engineers, not sales reps. Paid, fixed fee, fixed scope.
Your IT & Security Assessment Includes
- Network security review
- Current infrastructure analysis
- Risk identification
- Custom recommendations
Paid in full up front. Credited toward onboarding if you become a managed client.
Written deliverable, yours to keep.
- Honest, local advice
- Built for long-term IT partnerships
- Talk to a real engineer, not a sales rep
- Walk away with a clear plan
Prefer to talk? Call us now and get your next step.