Choosing a Managed Service Provider (MSP) is one of the most important technology decisions a business can make. The right partner keeps your systems running, your data secure, and your team productive. The wrong one can leave you frustrated, vulnerable, and overpaying for underwhelming service.
Here's what to look for when evaluating MSPs.
Response Time Matters
When your systems go down, every minute costs money. Ask potential MSPs:
- What are your guaranteed response times?
- Do you offer 24/7 monitoring and support?
- How do you handle after-hours emergencies?
At Collett Systems, we pride ourselves on rapid response times because we know downtime isn't just an inconvenience — it's a threat to your business.
Look Beyond the Price Tag
The cheapest option is rarely the best value. Consider:
- What's included in the monthly fee vs. what costs extra
- Proactive vs. reactive service models (break-fix is outdated)
- Scalability — can they grow with your business?
A good MSP should be saving you money by preventing problems, not just fixing them after the fact.
Security Should Be Built In
In 2026, cybersecurity can't be an add-on. Your MSP should provide:
- Endpoint Detection and Response (EDR) on every device
- Email security with advanced threat protection
- Security awareness training for your team
- Regular vulnerability assessments
If security is treated as optional, that's a red flag.
Industry Experience Counts
Different industries have different needs. A healthcare practice needs HIPAA compliance expertise. A manufacturer needs to protect OT systems. A law firm needs to safeguard client confidentiality.
Ask for references from businesses in your industry and verify that the MSP understands your specific compliance and operational requirements.
Communication and Transparency
Your MSP should be a partner, not a black box. Look for:
- Regular reporting on system health, tickets, and security metrics
- Strategic technology reviews (at least quarterly)
- A dedicated account manager who knows your business
- Clear, jargon-free communication
Take the Next Step
Choosing an MSP is a big decision, but it doesn't have to be overwhelming. We've created a comprehensive guide to help you evaluate providers and make the right choice.
Download our free MSP Buyer's Guide or schedule a consultation to see if Collett Systems is the right fit for your business.