How to Get Help
Reach our support team by phone, text, remote session, or submit a request below.
Remote Support Session
Let our technician connect to your computer to resolve issues quickly.
Submit a Support Request
Fill out the form and our team will respond as quickly as possible.
Client Portal
Access your existing support tickets, invoices, and account information.
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Frequently Asked Questions
How support requests are handled
Every request that reaches Collett Systems becomes a tracked ticket, whether it arrives by phone, text message, the support form on this page, or the client portal. Tickets carry the requester, the affected system, and the business impact, so a technician can pick up the work without asking you to repeat the story. Nothing depends on one person remembering a hallway conversation.
Urgent items, meaning anything stopping work for a person or a site, should come in by phone so a live person can triage immediately. Items that can wait a few hours, such as a new user setup, a software install, or a question about a report, are better submitted in writing where the detail is preserved. Both paths reach the same queue, and both are visible to you in the portal.
What to include when you write in
The fastest tickets to resolve are the ones that answer four questions up front: what you were doing, what happened instead, when it started, and who else is affected. Exact error text matters more than a paraphrase, and a screenshot of the message on screen is usually worth several rounds of email. If the problem involves a specific file, invoice, or customer record, include the identifier rather than a description.
For remote sessions, stay at the affected computer while the session runs. Many issues involve prompts, credentials, or hardware checks that only someone in front of the machine can confirm, and waiting on that confirmation is the most common reason a fifteen minute fix takes an afternoon.
Not a client yet?
This page is for organizations we already support. If your business is dealing with an active outage or suspected compromise and has no provider on call, start with emergency IT services. If you are evaluating a longer-term relationship, the entry point is the IT and Security Assessment, a paid, fixed-fee review of identity, Microsoft 365, endpoints, network, email security, and backup. You can also read how managed IT services work, or what to expect when switching IT providers. Home and personal computer problems are handled through PC repair.