IT that your business can rely on
We take full ownership of IT and security for Washington County and Southeast Wisconsin businesses. One managed stack, one per-seat price, one team that answers the phone. We're not the cheapest option in the county, and we're not trying to be.
Measured monthly
Local response
Local since
Secure
Reliable
Scalable
Supported
Serving West Bend & Washington County since 2011
Trusted by 150+ businesses in SE Wisconsin
Real references, not rehearsed ones
We've been providing honest, local IT support to West Bend and Washington County businesses since 2011. No smoke and mirrors, no fabricated testimonials, and no pretending to be a huge regional firm. Just a small, owner-operated team that shows up when you need us.
If you want to talk to real clients in your industry we've helped, just ask, we'll make the introductions with their permission.
Who we work with
We're a fit for Washington County and Southeastern Wisconsin businesses that treat IT as core infrastructure rather than an expense to minimize.
Our managed stack starts at $300 per user per month on a 36-month agreement. Every client gets the same fully-loaded environment, we don't run tiers, and we don't build a custom stack per client.
We're probably not your firm if: you're comparing hourly rates, you want to keep IT decisions in-house and hire us for hands, or you're looking for the lowest monthly number in the county. Those are legitimate positions. They're just not what we do, and we'd rather tell you now than three months into an engagement.
Not ready for a managed agreement? Call us anyway, we'll point you to someone who's a better fit.
What West Bend and Washington County businesses gain with Collett Systems
Our clients experience measurable improvements in reliability, security, and operational efficiency.
Fewer Incidents
Proactive monitoring and maintenance prevent issues before they impact your business operations.
Faster Response
Get help when you need it with guaranteed response times and 24/7/365 support coverage.
Predictable IT Spend
No more surprise IT bills. Fixed monthly costs with transparent pricing and no hidden fees.
Compliance-Ready
Stay audit-ready with automated compliance monitoring and documentation for all industry standards.
Before vs. After Collett Systems
Before:
Constant firefighting, unpredictable costs, security worries, compliance stress
After:
Proactive IT, predictable budget, strong security, audit confidence
One stack. One price. Everything included.
Most IT companies sell you a base package and then sell you security on top of it. We don't run a base package. Every Collett Systems client gets the same fully-loaded environment on day one, because anything less isn't insurable and isn't defensible.
24/7 monitoring and patch management
Managed detection and response
Backup and tested disaster recovery
Microsoft 365 Business Premium and security baseline
Security awareness training
Compliance documentation and audit readiness
Monthly business review and IT roadmap
Unlimited help desk
$300/user/month
36-month agreement. No add-ons, no tiers, no surprise line items.
We don't just manage IT, we engineer solutions
Most MSPs close tickets. We're a code-first team that builds custom software, AI agents, and middleware to fix the root cause, turning IT from a cost center into a competitive advantage for Wisconsin businesses.
AI Agents & Automation
Intelligent agents that handle the repetitive busywork your team shouldn't be doing, impact varies by process.
Middleware & Integrations
Connect your CRM, ERP, accounting, and line-of-business apps so data flows in real time, no double entry.
Custom Software
Bespoke tools, internal portals, and workflow apps built for the way your business actually runs.
We understand IT frustration: we're your neighbors in West Bend
When your IT is split across vendors, ad hoc fixes, and inconsistent support, problems take longer to solve and accountability disappears. You shouldn't have to become an IT expert just to run your business.
Based at 419 S. Main Street in West Bend, we've served businesses across Washington County and Southeastern Wisconsin since 2011. We've seen every problem, handled every crisis, and learned from every challenge.
Your success is our mission. Your peace of mind is our priority.
Why Businesses Trust Us
Proven Track Record
Our Commitments to You
Our proven 3-step process
A simple path from IT stress to confidence, starting with a free evaluation of your current setup.
Assess
Start with a free IT evaluation. We review your current infrastructure, identify vulnerabilities, and map out opportunities for improvement, no pressure.
What's included:
- Network security audit
- Infrastructure review
- Compliance gap analysis
- Risk assessment report
Stabilize
We implement essential security controls, patch critical vulnerabilities, and establish monitoring systems to create a stable foundation for your IT environment.
What's included:
- Security controls deployment
- Critical patch management
- Monitoring system setup
- Backup verification
Support
With a solid foundation in place, we provide ongoing proactive management, 24/7 support, and strategic guidance to keep your business running smoothly.
What's included:
- 24/7 proactive monitoring
- Help desk support
- Strategic IT planning
- Regular optimization
Typical Timeline
What your cyber insurance carrier is actually asking
Insurance applications have moved from checkboxes to sworn attestations. Carriers now audit controls when claims are filed, and policies get voided over gaps that used to be invisible.
What carriers require
- MFA on every admin account, including break-glass
- EDR on every endpoint (not consumer antivirus)
- 24/7 SOC monitoring with documented response
- Immutable or offline backups with a tested restore
- Phishing-resistant MFA on privileged access
- Documented and rehearsed incident response plan
- Security awareness training with tracked completion
- Patch cadence for OS and third-party software
- Conditional access policies on Microsoft 365
- Data loss prevention tuned to your industry
What Business Standard or basic AV gives you
- MFA optional, often skipped for admins
- Windows Defender only, not centrally managed
- No SOC, alerts go to a shared inbox
- Backups exist but never test-restored
- SMS/app codes on privileged accounts
- No written IR plan, no tabletop exercise
- Ad-hoc training with no completion tracking
- Patching left to end users
- Default M365 tenant, no conditional access
- No DLP configured
If you attest to controls you don't have, you have a policy that won't pay. We build to what the carriers are asking for, in writing.
Book the IT & Security AssessmentFrequently Asked Questions
Answers to the questions businesses ask before choosing an IT partner
Ready to simplify IT for your Washington County business?
Join 150+ businesses across West Bend, Hartford, Germantown, and beyond that trust Collett Systems for reliable, secure IT.
Real engineers, not sales reps. 30 minutes with a local engineer.
Your IT & Security Assessment Includes
- Network security review
- Current infrastructure analysis
- Risk identification
- Custom recommendations
No Pressure. Written deliverable.
- Honest, local advice
- Built for long-term IT partnerships
- Talk to a real engineer, not a sales rep
- Walk away with a clear plan
Prefer to talk? Call us now and get your next step.