Precision Manufacturing
Managed SOC stops an active intrusion
Active intrusion detected and contained the same business day, before any data loss.
Read the storyManaged IT services in West Bend and Washington County · Since 2011
IT that your business can rely on
We take full ownership of IT and security for Washington County and Southeast Wisconsin businesses. One managed stack, one per-seat price, one team that answers the phone. We're not the cheapest option in the county, and we're not trying to be.
Uptime
Measured monthly
Fast
Local response
2011
Local since
Secure
Reliable
Scalable
Supported
Serving West Bend & Washington County since 2011
Trusted by 150+ organizations in SE Wisconsin
Real references, not rehearsed ones
We've been providing honest, local IT support to West Bend and Washington County businesses since 2011. No smoke and mirrors, no fabricated testimonials, and no pretending to be a huge regional firm. Just a small, owner-operated team that shows up when you need us.
If you want to talk to real clients in your industry we've helped, just ask, we'll make the introductions with their permission.
Who we work with
We're a fit for Washington County and Southeastern Wisconsin businesses that treat IT as core infrastructure rather than an expense to minimize.
Our managed stack starts at $300 per user per month on a 36-month agreement. Every client gets the same fully-loaded environment, we don't run tiers, and we don't build a custom stack per client.
We're probably not your firm if: you're comparing hourly rates, you want to keep IT decisions in-house and hire us for hands, or you're looking for the lowest monthly number in the county. Those are legitimate positions. They're just not what we do, and we'd rather tell you now than three months into an engagement.
Proof in the field
Real outcomes from Wisconsin businesses we manage. Anonymized by agreement, verifiable on request.
Manufacturing
Backup recovery when it mattered
Business-critical financial records fully restored from backup within one business day.
Read the storyFinancial Advisory
Independent penetration testing for a financial firm
Independent proof of a hardened environment, backed by a documented third-party assessment.
Read the storyWhat West Bend and Washington County businesses gain with Collett Systems
Our clients experience measurable improvements in reliability, security, and operational efficiency.
Fewer Incidents
Proactive monitoring and maintenance prevent issues before they impact your business operations.
Proactive, not reactive
Faster Response
Defined response-time commitments in your service agreement with 24/7/365 coverage. Specific SLA targets are documented in your managed-services agreement.
Defined SLA in agreement
Predictable IT Spend
No more surprise IT bills. Fixed monthly costs with transparent pricing and no hidden fees.
Flat monthly pricing
Compliance-Ready
Technical safeguards and documentation designed to support applicable regulatory and contractual requirements.
Readiness documentation
Before vs. After Collett Systems
Before:
Constant firefighting, unpredictable costs, security worries, compliance stress
After:
Proactive IT, predictable budget, strong security, audit confidence
One stack. One price. Everything included.
Most IT companies sell you a base package and then sell you security on top of it. We don't run a base package. Every Collett Systems client gets the same fully-loaded environment on day one, because anything less isn't insurable and isn't defensible.
24/7 monitoring and patch management
Managed detection and response
Backup and tested disaster recovery
Microsoft 365 Business Premium and security baseline
Security awareness training
Compliance documentation and audit readiness
Monthly business review and IT roadmap
Unlimited help desk
$300/user/month
36-month agreement. No add-ons, no tiers, no surprise line items.
You get a strategy partner, not just a help desk
Anyone can close tickets. The difference between an IT vendor and an IT partner is whether someone is thinking about where your business is going. Every Collett Systems client gets that, built in, no extra line item.
Documented IT roadmap
We maintain a living plan for your environment: what's healthy, what's aging, what's coming, and what it'll cost. You're never surprised by a hardware failure or a renewal, because it was on the roadmap.
Regular business reviews
We sit down with you on a set cadence to review performance, security posture, budget, and what's next. You leave knowing exactly what you're spending money on and why.
A real vCIO in your corner
Strategic guidance from someone who knows your business, not a call-center script. When you're weighing a new system, an office move, or a compliance requirement, you have an engineer-level advisor on the line.
This is why our clients don't leave. Once your IT is running on a roadmap we build together, "switching providers" means throwing away the plan, and nobody wants to.
We fix root causes, not just symptoms
Most MSPs close the ticket and wait for it to come back. We're a code-first team, when a problem keeps happening, we automate it away instead of billing you to solve it again.
Automation that removes busywork
We identify the repetitive manual tasks eating your team's time, data entry, report generation, routine approvals, and automate them. Your people do the work only humans should.
Systems that talk to each other
We connect your existing tools, CRM, accounting, line-of-business apps, so data flows automatically. No more copying numbers from one system into another.
Tooling built around your workflow
When off-the-shelf software doesn't fit how you actually work, we build the missing piece. Practical, maintained, and owned by you.
This is included thinking, not a separate sales pitch. When automation is the right answer, we bring it up, because your success is what keeps you a client.
We understand IT frustration: we're your neighbors in West Bend
When your IT is split across vendors, ad hoc fixes, and inconsistent support, problems take longer to solve and accountability disappears. You shouldn't have to become an IT expert just to run your business.
Based at 419 S. Main Street in West Bend, we've served businesses across Washington County and Southeastern Wisconsin since 2011. We've seen every problem, handled every crisis, and learned from every challenge.
Your success is our mission. Your peace of mind is our priority.
Why Businesses Trust Us
Enterprise-Grade Security
Proactive Monitoring
24/7 Expert Support
Proven Results
Proven Track Record
150+
Organizations Served
15+
Years Serving Wisconsin
Measured
Uptime reported monthly
2011
Local Since
Our Commitments to You
Emergency ResponseFast, local
System UptimeMeasured monthly
Monthly Business ReviewsIncluded
Our proven 3-step process
A simple path from IT stress to confidence, starting with a comprehensive evaluation of your current setup.
01
Assess
Begin with our paid $1,500 IT & Security Assessment. We examine your infrastructure, security controls, backup systems, Microsoft 365 environment, and operational risks, then deliver a written report and prioritized recommendations.
What's included:
- Network security audit
- Infrastructure review
- Compliance gap analysis
- Risk assessment report
02
Stabilize
We implement essential security controls, patch critical vulnerabilities, and establish monitoring systems to create a stable foundation for your IT environment.
What's included:
- Security controls deployment
- Critical patch management
- Monitoring system setup
- Backup verification
03
Support
With a solid foundation in place, we provide ongoing proactive management, 24/7 support, and strategic guidance to keep your business running smoothly.
What's included:
- 24/7 proactive monitoring
- Help desk support
- Strategic IT planning
- Regular optimization
Typical Timeline
Week 1-2
Assessment & Planning
Week 3-6
Stabilization & Implementation
Ongoing
Proactive Support & Optimization
What your cyber insurance carrier is actually asking
Cyber-insurance applications commonly ask about controls such as MFA, endpoint detection, backups, security training, incident response, and patching. Requirements vary among carriers and policies. Inaccurate answers or material control gaps may affect underwriting or a future claim.
What carriers commonly ask about
- MFA on every admin account, including break-glass
- EDR on every endpoint (not consumer antivirus)
- 24/7 SOC monitoring with documented response
- Immutable or offline backups with a tested restore
- Phishing-resistant MFA on privileged access
- Documented and rehearsed incident response plan
- Security awareness training with tracked completion
- Patch cadence for OS and third-party software
- Conditional access policies on Microsoft 365
- Data loss prevention tuned to your industry
What Business Standard or basic AV gives you
- MFA optional, often skipped for admins
- Windows Defender only, not centrally managed
- No SOC, alerts go to a shared inbox
- Backups exist but never test-restored
- SMS/app codes on privileged accounts
- No written IR plan, no tabletop exercise
- Ad-hoc training with no completion tracking
- Patching left to end users
- Default M365 tenant, no conditional access
- No DLP configured
We help you implement and document the controls carriers commonly ask about, so your answers on the application are accurate and evidence is on hand at renewal.
Book the IT & Security AssessmentFrequently Asked Questions
Answers to the questions businesses ask before choosing an IT partner
Ready to simplify IT for your Washington County business?
Join 150+ organizations across West Bend, Hartford, Germantown, and beyond that trust Collett Systems for reliable, secure IT.
Real engineers, not sales reps. 30 minutes with a local engineer.
Your IT & Security Assessment Includes
- Network security review
- Current infrastructure analysis
- Risk identification
- Custom recommendations
Written deliverable, yours to keep.
- Honest, local advice
- Built for long-term IT partnerships
- Talk to a real engineer, not a sales rep
- Walk away with a clear plan
Prefer to talk? Call us now and get your next step.